While embarking our journey as affordable balloon stylists while we build our portfolio and polish our skills, we aim to provide our clients an affordable and budget friendly service yet bringing the party to life with Balloon Artistry. We have a range of coloured plain latex, chrome, foil and printed balloons and inspire to bring your vision & inspo to life.

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Standalone Garland

Premium garland

Cascading garland

custom hoop

Cresent hoop

ombre hoop

full hoop

organic arch

ombre arch

Spinal arch

demi arch

demi arch with backdrop

garland with neon lights

full with backdrop

garland with double backdrop

garland with double backdrop

garland with double and ripple backdrop

the lux

themes

&

This is applied to all bookings invoiced by Balloon Artistry

Terms and Conditions

Bookings

When booking an installation for an event with Balloon Artistry, the following document serves as reference to Balloon Artistry and the Terms & Conditions. Balloon Artistry highly recommends that all installations be scheduled at minimum 14 days in advance; however, we will accept installation dates as early as 1 week prior to the event date. If your installation is invoiced for $800 or more, it is mandatory to book 30 days prior to the installation date.

Your event setup will not commence, until the entire balance, photo of identification, and venue or formal address confirmation (applies to overnight hire), is received by Balloon Artistry. There will be a due date for partial payments and the final payment prior to the date of installation, if applicable. For smaller hire items, please contact our team.

If you require overnight hold of equipment which is not advised prior when invoiced, additional fees will be charged and we also hold the rights to reject this and pick up on the night of hire. This fee retains Balloon Artistry for your installation, and the remaining balance is used to cover any labour, travelling expenses, etc.

As we commence our journey in enhancing our portfolio, we endeavour to provide you with online inspirations tailored to the theme of your event, demonstrating our ability to recreate designs of a similar calibre. Rest assured, we will make every effort to curate inspiration that reflects our confidence in our capacity to deliver excellence in our creations.

Payments Made

Payments can be made with Debit/Credit Card or Bank Transfer. Failure to make the required payment by the given due date may result in any/all the following:

• Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.

• The forfeiture of any payments already made.

• The release of event date and time.

• Termination of the contract.

Refunds

Balloon Artistry is specializing in balloon decor installations. Anyone retaining services via Balloon Artistry will be required to pay in full prior to the event based on the size, detail, and value of the installation. This payment is expected to be paid in full prior to any services being rendered to the Client.

No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation. We understand situations arise that will either require the Client to cancel or reschedule their event, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, a perfect installation for your event. As long as a written notification is received by Balloon Artistry and the cancellations/rescheduling guidelines are followed, we are able to reschedule the installation. Failure to inform Balloon Artistry by the required time for the cancellation/rescheduling of an installation may result in any/all the following:

• The forfeiture of any payments already made.

• The release of event date and time.

• Termination of the contract.

• Cancellation fees.

Rescheduling & Cancellations

Rescheduling

The Client has the freedom to reschedule the installation with a written 14 (fourteen) day notice. The Client may reschedule for any date within the next 365 calendar days, at the convenience of Balloon Artistry, without being charged a cancellation fee. The rescheduled date is subject to availability. If we are unavailable, the below cancellation policies and fees will apply. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Cancellations

Clients who cancel after making a full deposit to reserve their date will not be entitled to a refund. The Client can cancel at any time without facing a cancellation fee, as long as Balloon Artistry receives written notice at least 14 days before the scheduled date. Failure to provide written notice within this timeframe will incur a $100 cancellation fee. It's important to note that any payments made, including but not limited to retainer fees, materials, supplies, and labor costs, will be forfeited and considered non-refundable.

Reductions & Changes

Removing or adding decor to an installation cannot be done after the Terms & Conditions have been signed. A separate order may be placed for any additions the Client wishes to have for the event; however, it is at the sole discretion of the Creative Director whether that order is accepted or declined. If the new order is accepted, it will be subject to the entire Terms & Conditions, as stated in this agreement.

Venues

It is the Client’s sole responsibility to confirm if the venue allows helium tanks, helium balloons, tall structures, wall hangings, tall ladders, etc. prior to any payment made to Balloon Artistry. If the Client fails to confirm the venue’s rules for balloons, helium tanks/balloons, wall hangings, tall ladders, etc. prior to making any payment(s), said payment(s) will be forfeited and considered non-refundable.

Venue Access

It is the Client’s responsibility to make arrangements for Balloon Artistry to gain/maintain access to the venue. The Client is also responsible for obtaining any permits, access passes, gate/room access cards, wristbands for entire staff, as well as notify Balloon Artistry of any room changes within the venue, if applicable, with at least 24 hours notice. Access arrangements apply to access prior to the event for installation, as well as access to strike, if applicable, or breakdown any props, designs, equipment, etc. If props/designs/equipment are transported by the Client, the Client may return said items to Balloon Artistry the following day.

Personal Residence

If the location of the event is located in a personal residence, the above installation times still apply. The access requirements are still applicable in regards to allowing Balloon Artistry and its Creative Director and teams access to make the installation. The Client understands that installations are done using an array of options including but not limited to command strip, removable wall mounts, etc. If there is a preference in method of installation, please inform your Creative Director when signing the Terms & Conditions as it will need to be documented in the invoice.

Event Details

The Client is responsible for ensuring that the venue has the name of the Creative Director’s name and contact number on file for two reasons: 1) The Creative Director needs to have a point of contact at the venue in the event a change has occurred on our end, we have a way to relay that info, possibly find a resolution if applicable. 2) In the event the point of contact.

Late Fees

It is the Client’s responsbility to make arrangements for a timely setup, ensuring all access to set-up is able to occur in a 1-2 hour time frame. If setup is delayed an additional fees of $50 will be applied and required to pay prior to set-up is made. Unforseen circumstances can be considered and may result in a mutual agreement to void this fees, if there is a less than 30 minute delay.